KW-Commerce is a Berlin headquartered international E-Commerce company with subsidiaries in Hong Kong and China. Our product range includes about 25,000 items of consumer electronics accessories and home & living products which we sell through online marketplaces like Amazon and eBay to more approx. 6 millions customers every year - fast and worldwide. With down-to-earth commitment, a strong team spirit and a good sense of humor 280 employees continue to develop our company - always keeping an eye on long-term company success. Be a part of our success story as our new:

First Level Supporter (m/f/d) in e-Commerce


As a First Level Supporter (m/f/d) you are the contact person for daily technical enquiries and contribute significantly to the improvement of the IT service quality by processing tickets. In detail, this includes the following tasks:

  • You support all our employees in all technical matters by processing tickets in our ticketing system and by setting up and expanding our workplaces
  • In your responsibility for the inventory management, you include all hardware components in our inventory, take care of their issue and return, get offers for new hardware and take care of their purchase
  • You administrate our currently over 100 Windows server and over 300 Windows clients by running updates and monitoring
  • You also ensure the reliable operation of our Linux servers using updates and monitoring 


If you can combine good communicational skills with a high level of service orientation, and meet the following requirements, we should get to know each other:

  • At least 2 years of professional experience in the field of IT administration / IT support, preferably in a startup environment
  • Completed vocational training as an IT specialist for system integration or other technical vocational training
  • Experience in First Level Support on both hardware and software side
  • Ideally experience in the administration of Windows servers and Active Directory domains as well as Windows 10 and 7
  • Fluent in English (C1 level) and advanced German skills (B level)
  • Willingness to work flexible hours in case of problem situations or technical faults


KW-Commerce is a profitable company that has been bootstrapped since the start. Our company operates with a clear vision: we build the leading global Marketplace seller. We are offering an exciting and responsible position within our team. You will gain many valuable insights into the successful growth of our Grown-up and will have a steep learning curve. What else awaits you:

  • A modernly equipped workplace in our offices in the center of Berlin
  • The option to partially work remotely in alignment with the team
  • A highly motivated, committed team and lots of fun at work
  • Flat hierarchies and quick decisions
  • Attractive salary
  • Individual offers for professional and personal development
  • Employee offers such as employee discounts of 50% on our products on Amazon
  • A grant for membership with Urban Sports Club
  • Regular corporate events
  • Transparent corporate communication
  • Excellent access to public transport
  • Fresh fruit and free beverages

Further information about our team can be found here:

Your contact persons

Please apply via our online application form.

For any question do not hesitate to contact us.
+49 (0)30 233 22 46 50


KW-Commerce GmbH

Kartendaten © 2015 GeoBasis-DE/BKG (© 2009), Google